How to be authentic on the phone – a guide on how to sound on the phone
You do not need to put on a persona to pick up the phone. You can be authentic even when you’re a telemarketer 😉
Really. We all have our posh phone voice, that’s normal and you need no further level of persona than this (if at all).
I learned the hard way that each person HAS to be themselves on the phone, regardless of your opinions.
Here’s a real life example of how I got kicked in the face when I tried to force someone to be like me on the phone.